Terms of Service

Version 2026-11 · DRAFT – to be reviewed by an attorney before launch.

1. The portal

These terms apply to your use of the Quadfin Customer Portal operated by Quadfin Solutions ("Quadfin", "we"). Individual services may have additional terms in a separate agreement or quote.

2. Accounts

You must give accurate details and keep your password secret. We may approve, decline or suspend accounts at our discretion.

3. Credits and payment

Credits are bought in advance and are specific to the service they were bought for. One Email Validation credit validates one email address. Credits are not refundable for cash once used. A credit is refunded automatically if a check fails because of a fault on our side.

4. Email Validation – your warranties

You confirm that:

• you collected every submitted address lawfully and may have it processed for validation;
• you will use the results only for lawful purposes, including section 69 of POPIA on direct marketing and the Electronic Communications and Transactions Act;
• you will not submit purchased, scraped or harvested lists.

5. Email Validation – our commitments as your operator

For the email addresses you submit, you are the responsible party and Quadfin is your operator under section 21 of POPIA. We will:

• process submitted addresses only to validate them, on your instructions;
• keep them confidential and secure in line with section 19 of POPIA;
• use only Telnyx LLC as a sub-operator, and tell you before adding another;
• permanently delete them 72 hours after your job completes (or sooner if you choose "Delete now"), and issue a Data Purge Certificate;
• tell you without delay if we suspect a security compromise affecting your data.

6. Acceptable use

We may suspend an account and hold unused credits pending review if we reasonably suspect spam, list harvesting or other misuse. We may ask where a list came from before a large job runs.

7. Liability

Validation results are an assessment of risk, not a guarantee that a message will be delivered. To the extent the law allows, our total liability is limited to the amount you paid for the credits concerned.

8. Contact

Quadfin Solutions, Moreleta Park, Pretoria · admin@quadfinsolutions.co.za · +27 64 527 5038